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1. What is SeeClickFix?

• It is a tool for letting the Village know what you think should be fixed
• You can take and upload pictures of the problem you see
• Requests are located using a point on a map
• The Village can respond to you or ask additional questions.

2. What can I expect from using this system?

SeeClickFix is an easy way for residents to report concerns directly to Germantown and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the police.

3. What problems or issues does SeeClickFix solve and how does it benefit Citizens?

SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the Village without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also, SeeClickFix allows you to track the status of reported issues.

4. How does SeeClickFix differ from other options available to report issues?

• Requests are placed on a map
• Public requests will remain on the map for anyone to review and share
• There is a mobile app
• Photos can be taken directly from mobile devices and uploaded

5. What should I NOT use this system for?

Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the police. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-Village entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

6. What types of things should I report using this system?

This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system.

7. Will I receive updates on my request?

You will automatically receive updates on your request if you create a free SeeClickFix account.

8. What if I submitted a request but haven't received a response?

We receive many requests per day, and departments do their best to response in a timely manner.  If you submitted a request and it hasn't been resolved , please be patient as staff is processing requests in the order that they come in.