What can I expect from using this system?

SeeClickFix is an easy way for residents to report concerns directly to Germantown and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the police.

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1. What is SeeClickFix?
  • It is a tool for letting the Village know what you think should be fixed
  • You can take and upload pictures of the problem you see
  • Requests are located using a point on a map
  • The Village can respond to you or ask additional questions.
2. What can I expect from using this system?
3. What problems or issues does SeeClickFix solve and how does it benefit Citizens?
4. How does SeeClickFix differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?