Transportation

Senior Van Service

The Germantown Senior Van Service is for adults 55 years of age and older. When non-emergency transportation is needed, use the van service and leave the driving to our volunteer drivers.

Information:

• Must be 55 years of age or older 
• The rider must reside in the village of Germantown for ride pick-up
• Van runs Monday 9 a.m. - 1 p.m. and Tuesday - Friday 9 a.m. - 2:30 p.m.
• Reservations must be made at least 24 hours in advance to book a ride (weekdays only), all rides are reserved on a first come first serve basis.  
• Phone calls need to be received between 8 a.m. and 4:15 p.m. (Reservations are only taken Monday-Friday...no calls accepted Saturday or Sunday)
• When you make a reservation please have the following information ready
  • The address of where you are going
  • Where you are being picked up
  • Your phone number.
• You are charged according to the mileage involved in the trip there and back
• We try to book more than one rider in the van at a time and try to get as close to your desired time as possible, please be on time as we book many rides a day.
• Driver’s cannot enter passengers home, a rider must be able to get in and out of the van on their own or have a caregiver with them.
• We do not provide transportation home from the Hospital or ER after having a procedure.  
• Transportation of large items is not allowed, i.e. furniture, etc.
• We do not provide rides to assisted Living or memory care residents. 
• We reserve the right to decline passengers due to non-compliance of regulations of passenger transportation.