Utility Billing

Online Payments through the Village Website

Village of Germantown taxpayers are able to pay their utility payments online. The payments are processed through Point and Pay, for an additional fee .          

Application for One Time Courtesy Adjustment form is available for those that are requesting an adjustment for their utility bill.  Return completed forms to the Utility Department as on the form.

Water and Sewer bills are sent out quarterly, Jan 1st, April 1st, July 1st and Oct 1st. They are due within 20 days of the billing date.  Germantown calculates the volume charges per 1,000 gallons.

 Germantown Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your quarterly billing statement.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.


Electronic Billing

Germantown Utilities offers the convenience of electronic billing. E-billing eliminates the paper bill and notifies you each quarter when your next bill is available for viewing online. You will need to register initially using your account number found on the upper right-hand corner of your utility bill.  A confirmation e-mail will be sent within a few days. You will then receive notification of the next quarter’s billing via email and/or text (your choice).  An online payment option will be available at that time also. “Click to Pay!”.  (You do not need to use the online payment option to see your bills online.) Click the "E-Bill Sign-Up" icon to enroll.   Doculivery FAQ's


Rates & Fees

Current Water & Sewer Rates  

            Late Fees: 1% per month             Returned Check Fee: $20

Not receiving your bill does not eliminate the penalty. If you do not receive your bill within five (5) days of when it is normally delivered, please call our office at 262-250-4703. 
 View our Historical Rates here.  

Payment Options

We accept cash, checks (made payable to: Village of Germantown), or credit cards (VISA, MasterCard or Discover).The following is a complete list of payment options:

  • Automatic Payment Plan: Set up checking or savings account payments to have bill amount automatically deducted every quarter
  • By Mail: 
    Village of Germantown
    P.O. Box 337
    Germantown, WI 53022
  • Drop Box: Village Hall (see above), located next to front doors under clock tower
  • In Person: 
    Village Hall
    N112 W17001 Mequon Road
    Germantown, WI 53022

Online Payments through the Village Website

Village of Germantown taxpayers are able to pay their utility payments online. The payments are processed through Point and Pay, for an additional fee .                                PointAndPayLogo jpg jpg

Online Payments using Electronic Billing

Register to receive your utility bill via email or text and you will have the option to also pay your bill using "Click to Pay"  Electronic Utility Bills 

 Doculivery FAQ's