Utility Billing

Village of Germantown Citizen Self Service Portal - ONLINE UTILITY BILL PAYMENTS

The Village of Germantown recently switched to a new utility billing software system and online payments portal. 

The Citizen Self Service Portal will allow residents to pay their utility bills, change their mailing addresses, change their bill delivery preferences, view consumption history, etc. 

For instructions on how to sign up with the Citizen Self Service Portal please click here

To access the Citizen Self Service Portal please click the link below:

CITIZEN SELF SERVICE PORTAL

Billing Cycles

Water and Sewer bills are sent out quarterly, Jan 1st, April 1st, July 1st and Oct 1st. They are due within 20 days of the billing date. Germantown calculates the volume charges per 1,000 gallons used.

Germantown Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your quarterly billing statement.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

Rates & Fees

Current Water & Sewer Rates  

            Late Fees: 1% per month             Returned Check Fee: $20

Not receiving your bill does not eliminate the penalty. If you do not receive your bill within five (5) days of when it is normally delivered, please call our office at 262-250-4703. 
  
 View our Historical Rates here.  

Payment Options

We accept cash, checks (made payable to: Village of Germantown), or credit cards (VISA, MasterCard or Discover).The following is a complete list of payment options:

• Automatic Payment Plan: Register in the Citizens Self Service Portal as described above or click HERE to complete and mail in the form with a voided check or letter from your financial institution. To complete the form and submit online, please click HERE.
• For the 1st and 2nd quarter Utility Billing, the Village of Germantown will continue to accept utility billing payments through Doculivery and Point & Pay. Following the 2nd quarter utility bills, the Village will require online payments to be made through the Citizens Self Service Portal.
• By Mail: 
  Village of Germantown
  P.O. Box 337
  Germantown, WI 53022
• Drop Box: Village Hall (see above), located next to front doors under clock tower
• In Person: 
  Village Hall
  N112 W17001 Mequon Road
  Germantown, WI 53022